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« "The Search" | Main | 2006 WNBA Rule Changes » December 12, 2005Dell Customer Service HellMy friend Richard Barrett paid for a new Dell laptop back in early November, and the machine's not here yet. Making matters worse, he's getting the runaround from Dell's customer support department ("Uh ... the machine's in the mail. Uh, yeah.") Well, it is the age of the Internet, so he's got a blog up to detail what's going on. You can check it out here. Anyone know anyone in power over at Dell? I suspect the people in charge of the business would be none to pleased to read that this is happening to a (formerly) happy customer. (Alternately, if anyone has any other horror stories about Dell to share, I'm sure the guy wouldn't mind some company.) Posted by Gavin Shearer at December 12, 2005 3:53 PM. Posted to Geek | Misc. CommentsHey Gavin - There are actually a number of blogs that detail Dell's customer service woes - check out http://blogs.chron.com/techblog/archives/2005/07/dell.html And Jeff Jarvis' continuing rant... You'd be surprised by how little it seems that Dell *does* care about the customer service issue - maybe that's part of the reason HP's starting to come back on them a bit. Posted by: charpopp Post a commentThanks for signing in, . Now you can comment. (sign out) (If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.) |
at December 13, 2005 12:25 PM