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December 12, 2005

Dell Customer Service Hell

My friend Richard Barrett paid for a new Dell laptop back in early November, and the machine's not here yet. Making matters worse, he's getting the runaround from Dell's customer support department ("Uh ... the machine's in the mail. Uh, yeah.")

Well, it is the age of the Internet, so he's got a blog up to detail what's going on. You can check it out here.

Anyone know anyone in power over at Dell? I suspect the people in charge of the business would be none to pleased to read that this is happening to a (formerly) happy customer.

(Alternately, if anyone has any other horror stories about Dell to share, I'm sure the guy wouldn't mind some company.)

Posted by Gavin Shearer at December 12, 2005 3:53 PM. Posted to Geek | Misc.

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