gavinshearer.com

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October 29, 2007

ClearWire Update: Good News

Update on the ClearWire saga:

This morning I got a call from Larry at their Vegas office. I couldn't take the call, but he left me a very nice voicemail with the following information:

1. The information I was given by the salesperson was incorrect, but
2. Since I got it in writing they'll certainly honor it, and
3. They will have a letter out to me to that effect very shortly.

They also encouraged me to call their technical support and see if they could get the problem licked - they felt that "upgrades" had been made in the area, and that I might have success if I repositioned the modem. While I'm not going to sink more time in to making the service work (I've already contracted with the competition), I do appreciate the Hail Mary.

So it sounds like a happy ending. And while I'm never thrilled to pay a cancellation, they did the right thing and held up their end of the bargain.

Good on ya, Clearwire.

Posted by Gavin Shearer at October 29, 2007 2:15 PM. Posted to Geek.

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