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July 17, 2005
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October 29, 2007

ClearWire Update: Good News

Update on the ClearWire saga:

This morning I got a call from Larry at their Vegas office. I couldn't take the call, but he left me a very nice voicemail with the following information:

  1. The information I was given by the salesperson was incorrect, but
  2. Since I got it in writing they'll certainly honor it, and
  3. They will have a letter out to me to that effect very shortly.

They also encouraged me to call their technical support and see if they could get the problem licked - they felt that "upgrades" had been made in the area, and that I might have success if I repositioned the modem. While I'm not going to sink more time in to making the service work (I've already contracted with the competition), I do appreciate the Hail Mary.

So it sounds like a happy ending. And while I'm never thrilled to pay a cancellation, they did the right thing and held up their end of the bargain.

Good on ya, Clearwire.

Posted by Gavin Shearer at October 29, 2007 2:15 PM. Posted to Geek.

Comments

glad they are being good sports! Hey, could you drop patrick a note and let him know i made it safely to Bangkok. The computer in our room won't send email (you'd love it I'm sure) Will try and find an internet cafe later but didn't want folks to worry until then. Thanks!

Posted by: Allie Author Profile Page at October 30, 2007 4:15 PM

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